MS After Sales Service
Just because we have delivered your machines, our cooperation need not be over. On the contrary, we offer you the best possible service over the entire machine life cycle. That is why qualified, reliable and effective after sales support is so important to us, because we know that professional service forms the basis for a lasting partnership.
Our original spare parts undergo extensive quality tests. This is how we guarantee the optimal operation, reliability and running time of our machines and thus make your production processes safer and more flexible.
Moreover, our highly qualified service staff are on hand to offer you immediate assistance, including on-site service and emergency interventions, to prevent costly machine downtimes. We are there for you!
MS Ultrasonic Service Overview
Flexibility for your production – exactly when you need it.
We offer flexible rental solutions for standard equipment, enabling you to bridge short-term capacity gaps. Whether for additional
projects, seasonal peaks, or test runs, our rental options give you the freedom to react quickly without the need for long-term capital investment.
Why renting machinery makes sense:
- Rapid availability of additional capacity
- No high upfront costs
- Maximum flexibility to meet changing demands
Why you can trust us:
- Genuine equipment direct from the manufacturer
- Option to purchase the machines for long-term use
- Technical instruction and support included
- Short delivery times and a straightforward process
Your advantage:
With our rental solutions, you can safeguard your production, remain flexible, and save on investment costs—exactly when it matters most.
Our current rental solutions include custom machines for large automotive components and standard machines for small to medium-sized components across all industries.
Rental machines standard machines MS sonxTOP
Expertly installed – for a smooth start.
We handle the professional installation and commissioning of your ultrasonic welding machine. Our experts ensure that all components are correctly set up and that your system operates reliably from day one.
Why installation and commissioning are crucial:
- Guaranteed functionality from the very first use
- Prevention of installation errors and associated costs
- Optimal integration into your production environment
- Professional support throughout the entire process
Why you can trust us:
- Manufacturer expertise ensuring maximum precision
- Experienced service technicians equipped with state-of-the-art tools
- Rapid installation and comprehensive quality assurance
Your benefit:
With our installation service, you get off to a safe, efficient, and prompt start – ensuring maximum productivity from day one.
Optimal component design – planned correctly from the start.
Our experts assist you in designing your components specifically for ultrasonic welding. Through collaborative consultation, we ensure your designs are perfectly tailored to the requirements of the ultrasonic welding process.
Why design consultation is crucial:
- Avoidance of later modifications and high follow-up costs
- Ensuring weldability during the design phase
- Greater process stability and quality
Why you can trust us:
- Decades of experience in ultrasonic welding technology
- Direct access to manufacturer expertise
- Tailored advice for your specific requirements
Your benefit:
Our design consultation saves you time and money while avoiding unnecessary iterations, ensuring a smooth start to production.
Precision begins in the laboratory.
We provide advice on application technology and conduct comprehensive, precise tests in our fully equipped laboratory to ensure the quality of your components and welding processes. Using state-of-the-art measurement technology and extensive expertise, we lay the foundation for reliable results and maximum process reliability.
Why laboratory tests are essential:
- Ensuring the weldability of your components
- Validating material and design decisions
- Early detection of potential issues prior to serial production
- Documented results for maximum transparency
Why you can trust us:
- Manufacturer know-how and many years of experience
- Modern laboratory with practical testing methods
- Detailed reports and recommendations for your application
Your advantage:
With our consulting and laboratory testing, you minimize risks, save costs, and ensure product quality before production begins.
Knowledge creates safety – we get you up to speed.
Our training courses ensure that everyone involved—from design engineers to machine operators—understands ultrasonic technology and knows how to use it effectively. We impart practical, target-group-specific expertise that makes your processes more efficient and safer.
Our training portfolio:
- Basic Training: Understanding ultrasonic and evaluating its benefits, with a hands-on component
- Expert Training: Improving welding process efficiency, correctly designing components early on, with a hands-on component
- Customized Training: Training programs exclusively tailored to the customer’s needs, conducted in-house or on-site at the customer’s location
Why you can trust us:
- Standardized and proven training materials
- Technical expertise directly from the manufacturer
- Fully equipped laboratory for hands-on practice rather than just theory
Your benefit:
With our training courses, you reduce follow-up costs and sustainably increase system availability.
New features – right on your machine.
Our service technicians come to your site and install the latest software version via USB drive. Your staff then receives training on the new features, allowing you to benefit from the enhanced functionality immediately.
Why software updates are crucial:
- Expansion of machine capabilities and processes (e.g., new welding modes for optimized production)
- Integration of additional peripheral devices (e.g., cameras, remote installations)
Why you can trust us:
- Updates directly from the manufacturer
- First-hand expertise for maximum efficiency
- Full compatibility guaranteed
Your benefit:
With our software updates, your machines stay up to date – for greater performance and flexibility.
Extend service life – we get your parts back in shape.
Send us your defective components, and we will repair them professionally and efficiently. Using genuine parts and manufacturer expertise, we ensure your machine remains operational for the long term.
Why repairs are crucial:
- Extends the service life of your ultrasonic welding system
- Cost-effective alternative to purchasing new equipment
- Minimizes production downtime Ensures original quality and process stability
Why you can trust us:
- Refurbishment and repairs directly from the manufacturer
- Use of tested, genuine parts
- Short turnaround times and transparent processes
Your benefit:
Our refurbishment and repair service saves you time and money while ensuring the reliability of your production.
Precision is no accident – it starts with us.
Our experts ensure that your machines operate within defined parameters at all times. For you, regular calibration means uncompromising quality, safety, and efficiency.
Why calibration is crucial:
- Prevention of quality deviations and production errors
- Compliance with all specifications and standards
- Reduced downtime through early corrective action
- Comprehensive documentation for audit and compliance assurance
Why you can trust us:
- Extensive experience in machine calibration
- Guaranteed compliance with all standards and specifications
Your advantage:
With our calibration services, you ensure high-precision production throughout your machine’s entire lifecycle.
Reliability can be planned – with regular inspection and maintenance.
Extend the service life and operational reliability of your ultrasonic welding machine with our professional inspection and maintenance services. We inspect all relevant components, perform necessary adjustments, and ensure your system operates at peak performance.
Why maintenance makes a difference:
- Extended machine service life
- Minimization of unplanned downtime
- Consistent welding quality
- Reduced follow-up costs through early fault detection
Why you can trust us:
- Manufacturer expertise for maximum precision
- Experienced service technicians using state-of-the-art testing methods
- Documented maintenance records for full transparency
Your benefit:
With our inspection and maintenance services, you safeguard production reliability and avoid costly downtime.
New requirements? We get your machine ready.
Our experts adapt your ultrasonic welding machine to changing requirements and new products. Whether it involves additional functions, adjustments to component geometries, or the integration of new components, we ensure seamless implementation.
Why modifications make a difference:
- Flexible adaptation to new production requirements
- Extended service life for your equipment
- Cost-effective alternative to purchasing new machinery
- Guaranteed process stability despite changes
Why you can trust us:
- Manufacturer expertise for maximum compatibility
- Customized solutions for your specific needs
- Professional implementation using genuine parts
Your benefit:
With our modifications, you remain flexible, save on investment costs, and safeguard your production quality.
Every part counts when it comes to performance, service life, and safety.
Our parts supply ensures that critical components are available promptly, fit precisely, and offer lasting reliability. This enables predictable maintenance, minimizes the risk of machine downtime, and ensures full system compatibility.
Why genuine parts make the difference:
- Guaranteed quality, performance, and service life through precision-fit genuine parts
- Minimized risk of unplanned downtime
- Full compliance with standards and system compatibility
Why you can trust us:
- Expert advice on identifying the right spare parts and production-critical spare part packages
- Genuine parts that meet all specifications and quality standards, sourced directly from the manufacturer
- Long-term supply security – even for older machines and series
Your advantage:
Every part is a genuine original – manufactured to the highest standards, available at any time, and uncompromising in quality and fit.
Fast help without detours.
With our Remote Support, our experts can securely access your system remotely. Whether for joint troubleshooting, process monitoring, or adjustments to welding parameters: we are there for you immediately. Optionally, we can also support you via a Teams call to provide direct on-site guidance.
Why Remote Support is essential:
- Minor software adjustments carried out directly and easily
- Direct installation of patches (series machines only)
- Fast troubleshooting without long travel times
- Savings on travel costs and CO₂ footprint
- Minimization of downtime
Why you can trust us:
- One-time, secure authorization for our experts (HW lock or VPN)
- Compliant with all security guidelines
- Access to manufacturer expertise in real time
Your benefit:
With Remote Support, you save time, costs, and resources while keeping your production running.
When every minute counts, our emergency service is ready.
In any emergency, our trained technicians ensure your machines are back up and running as quickly as possible. We guarantee reliable support, rapid response times, and technical expertise—precisely when you need them most.
Why our emergency service is essential:
- Rapid restoration of operational capability following unexpected breakdowns
- Prevention of consequential damage and loss of quality
Why you can trust us:
- Efficient problem-solving backed by deep manufacturer expertise
- Reliability ensured by standardized service processes and experienced technicians
- Comprehensive documentation of every service call—audit-ready and process-secure
- Direct access to genuine parts and technical expertise
Your advantage:
No matter when or where—we are ready. Our emergency service supports you worldwide.
Emergency number: +49 7424 701-500
Emergency number USA: +1 800 423-0154 ext. 1
Service contact
Service and technical issues
Service-hotline: +49 7424 701-500
Service-hotline USA: +1 800 423-0154 ext. 1
